![]() Your contact information: remember to include your name, email, and phone number so they can contact you easily if they have any questions or problems. You can also add some kind of greeting, more or less formal depending on the relationship and how many reminders you’ve already sent. You can also suggest a payment plan to your clients, as it may make it easier for them to pay you.Ī personal touch: mention their name and company name so they know the invoice is addressed to them. It’s best to offer several payment options, although you don’t have to list them all in your email. Your payment methods: include a link to online payment and/or your bank account info so they know exactly how to pay you. The updated invoice: if you charge some late fees, you will need to issue and attach an invoice with the total amount due You can do so either by adding a direct link to it or attaching a copy of the invoice to your email. it’s the basic information for your clients to retrace the invoice and service/product you provided. The original invoice: with the invoice number, invoice amount due and its due date. Here is a list of what to include in your email payment reminders: By reducing friction you make it more likely that they pay you straight away. Personal so your client knows it’s not a mistake and that they’re valued (they’re not just an account number).Įffective means including all the information they need to pay you. The key to writing effective overdue payment reminders is to include elements that make them personal and effective. What to Include In Your Late Invoice Emails. When sending payment email reminders, there are two things to pay attention to: content and tone. What Should Your Overdue Invoice Payment Reminders Look Like ![]() It’s a great way to get your client’s immediate attention.Īt Upflow, we send letters for you, on top of automating your payment reminder emails. Letters are great because they’re formal and convey the urgency of the situation. ![]() If phone calls and emails alike remain without an answer or action, you can send a past due reminder letter. Proactive business owners are used to picking up the phone to smooth out any situation. Our CFO for example swears by a phone call, as a direct conversation with your client can settle an otherwise stuck situation. But you also have to show them that you mean business.Īnother good way to escalate your invoice reminder is to switch medium. Of course, you have to remain polite - you don’t want your relationship to go to waste. It’s much harder to ignore someone who’s proactive and contacts you every week than someone who half-heartedly sends follow-ups every other month.Īs you try (and fail) to get an overdue payment, you can increase the assertiveness of your tone in your communications. Ultimately, if you make payment reminders a priority in your A/R collection process, it will become one for your clients’ too. Automating this part of your account receivable collection process means peace of mind, a lower late payment rate, and more time to focus on other accounts that need your attention. If you have clients who regularly have overdue invoice payments, you might want to set up a specific email reminder workflow (as in, sequence of emails) for them. You might want to assert your terms straight away with new clients, and give a bit more flexibility to your older clients. Ideally, you’ll start from a week overdue and contact them every week after that.ĭepending on the situation, this level of contact might seem like a lot - go with what seems relevant based on the situation. We recommend contacting your client as soon as you realize you have past due invoices, and follow up from there. If you like this, you'll love Upflow, our A/R collection tool! We streamline your collection process with automated and customizable emails, so getting paid gets easier. Keep reading to find out the answer to these questions, as well as templates you can use for your past due invoice emails. What overall overdue invoice email strategy should you adopt? What should your past due invoice emails include? While these payment reminder emails are essential, they can also be tricky to get right: ![]() They also contain the relevant information for your clients to pay you straight away. Past-due collection emails inform your clients simply and efficiently of the unpaid invoices they have with you. It can therefore become a race against the clock to collect the money you’re owed once the due date has passed. That’s why A/R collection is so important - especially for small businesses that are more prone to suffer from a low cash flow. The longer an invoice remains unpaid, the more likely it is to never be paid.
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